New Phildelphia, Ohio, BMW, Motorcycle, Dealer, Used, Service

Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

"I've been a service customer since my first '88 BMW, and a motorcycle customer since my '01 GS. All of my service is done here, from oil changes on up. Like some others, there are two dealers much closer to my home, but the 74 miles is never an issue. In over 18 years of service work, I've never had one bit of rework. That includes two accident rebuild/repairs at Mathias. Both times, they came in below estimate. I've slowed down on recommending Mathias service to other riders, since it was getting harder for ME to get a summer appointment. I've never been offered better prices on tires and service. I've never had a complaint. Mathias customers are pretty nice, too. "

By: Jim Hinckley,OH

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"Mathias BMW is the only dealership I go to for service. They stand behind their work. These guys have been top notch for years and years. Thanks Gene ! "

By: Mark Chesterville,OK

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"found other dealers prices to high or service managers not willing to talk price over the phone, (come & get your service & regret the price later). Not so with Mathias. I was told pricing for a tire, battery, & all oils changed. Service tech even went above & behond to inspect the air filter, & thank God for that, found a mouse nest that would have cost many $$. A 90 mile ride for me, but well worth it. Thank you Mathias"

By: Anonymous chagrin falls,OH

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"This is a place, that I can be me and no one even minds. Ican say I have not ever felt like I was an outsider, or not welcome. I always enjoy going there, and have been for the past 36years. Gene has always done what ever it takes to help me keep on riding, or racing when I was in teens. THANK YOU GENE!! Rodney"

By: Rodney Tallmadge,OH

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"Gene and company have repaired my crashes (more than one) professionally each time. I have never felt cheated nor have I felt like an outsider. Took a cross-country trip summer 2008, stopped for service in Arizona and found I had a real seal leak. Price 2300.00 and two days. Called Jamie, advised problem, assured me I could complete the trip. Came back and the service was completed for less than half. Great group, honest, and friendly."

By: Rick Newark,OH

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"The service was honest and the servicemen knew what they were doing. What more could you ask for? CW"

By: Carl Ashland,OH

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"Gene and the gang have been servicing my bikes since 1985. I miss them terribly since I moved to AZ. I never doubt the quality of the deal for purchase of a bike or the service there after. If more dealerships were like Mathias the world would be a better place."

By: Philip Tempe,AZ

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"I live within 20 miles of two BMW dealers but usually ride 115 miles each way to New Philly for service. Mathias is what a motorcycle dealer should be like: Appropriate size, good selection, friendly people, user friendly and the service department is not located behind a locked door with an "employees only" sign. "

By: Anonymous Upper Arlington,OH

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"Wow, what a bunch of great people. I rode in at 9:30 on a Monday morning with a broken RT that wouldn't charge. They got me up and running, including an oil change and alternator belt in no time. These guys are real professionals and know what their doing. I was so impressed with their operation and attitude that I'm trailering my CL down for some service work this week, even though I have a BMW dealer within 10 miles of my house. If you want quality service, friendly people, and reasonable pricing - you've gotta go to Mathias! "

By: Ron Kent,OH

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"Great experiences all the way! Thanks Gene and crew!"

By: Mark Columbiana,OH

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"Think I found a new dealer. I think I will be buying my next bike from Gene and the group at Mathias BMW. I had a roadside flat on the rear Gene got me in and back out in 30 minutes and the price was great!!!! And so was the service. A dealer 5 miles from where I broke down wanted to charge me full list for rear tire plus another $65 in mounting and disposal. Called Gene was $100 better so I made the 66 mile trip to Mathias. Thanks again "

By: Rich Twinsburg,OH

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"Brought my 1978 R100 in for a major service. The bike now performs beautifully and is a pleasure to ride. Repairs only took a few days. They even adjusted the carbs for me as a courtesy! Hope to purchase a new BMW from here soon."

By: Ian Canton,OH

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"The owner & staff are exceptional people and provide outstanding service for the BMW motorcycle community"

By: John Dover,OH

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"stopped in to browse the motorcycles and ended up purchasing a front tire good price and excellent service another customer was at the parts counter ordering and I was very impressed with the parts person's knowledge BMW motorcycles are what they specialize in and a very good job THANKS!"

By: Anonymous tiffin,OH

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"Friendly shop with great selection of new and used bikes.Alot of great accessories in stock too. Recently got new tires and a 36K service done on my RT. Couldn't be more pleased! Bike runs better than ever, and done very reasonably. Always feel welcome there...Thanks! Van"

By: Van Sugarcreek,OH

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""From the moment Jamie and helped me take my bike off the trailer to when Gene gave me my invoice that came in UNDER the quote these guys are the true meaning of professionals. I have never before walked away smiling after paying a bill but its impossible not to. The mechanics are knowledgeable and worked extra hard to have my bike ready on time. Gene's patience with all my questions and willingness to go the extra mile to accommodate my time frame was nothing more than exemplary. Not only did the guys get my bike running better than ever but the little extras like replacing missing screws and bolts and having the bike cleaned and ready to go are things you just don't experience anymore. This is not your average shop and I wouldn't hesitate to bring my bike or any of my friends bikes here again. Actually I don't think I would want to take my bike anywhere else. Thanks again guys and keep the rubber on the road.""

By: Sean & Ksusha Toronto,ON

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"Mathias BMW is as good as their motorcycles!!Dependaple and reliable.They sell only THE LEGANDARY MOTORCYCLE of GERMANY.You feel at home the minute you walk in the door.Gene and his staff know ANY BMW as good if not better than anyone across the country.Try a BMW and you will not look back.GREAT BIKES AND ONE CLASS ACT OF A DEALERSHIP."

By: DEAN Avella,PA

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"Excellent repair work completed on day promised. Believe me when I say that the 360 mile round trip is well worth it! I will not go elsewhere. Also they shipped needed parts FAST!"

By: Gary N. Saint Paris,OH

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"I have known Gene and his crew for many years. I purchased two used BMWs from him and have always received excelent treatment. My purchases have taken a little more time than most of their customers, I think, but Gene has always treated me like I was the most important customer he had. I have and will continue to reccomend these guys to my friends. Thanks for the super service."

By: Alan North Canton,OH

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"How could any one ask for anything more? They are friendly, courteous, knowledgeable, AND THEY RIDE MOTORCYCLES. Not to mention that Jammie races bikes and can fix them if need be. That is something that doesn't happen very often. Just stop by and talk to them and see if they aren't helpful, or just browse around and see what peeks your interests."

By: Roy Canfield,OH

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By: Libby Wadsworth,OH

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